Escalation Engineer
Company Name:
Riverbed Technology, Inc.
Riverbed is about changing the rules. Forget about how things work today - join us as we solve the problems of the future. Do you thrive on change? Do you like the constant challenge of the new? Do you value simplicity? Our intelligent insights and hard work makes things easy for our customers so we can enable them to serve their customers. Can you help us deliver technology without disruptions - technology that just works?
Riverbed Technology is the leader in application performance infrastructure, delivering the most complete platform for location-independent computing. Location-independent computing turns location and distance into a competitive advantage by giving IT the flexibility to host applications and data in the most optimal locations while ensuring applications perform as expected, data is always available when needed, and performance issues are detected and fixed before end users notice. Riverbed's 24,000
customers include 97% of the Fortune 100 and 95% of the Forbes Global 100.
Qualifications:
At least five years' experience in a technical support position, preferably with a networking technology company
In depth knowledge and hands on experience with SAN, NAS, NFS, SCSI, RAID, device drivers, Linux and Windows file systems
Experience reading and understanding packet captures using Sniffer and/or Ethereal/Wireshark and/or Cascade Pilot and/or AppTransaction or similar
Extensive knowledge of routing protocols
Deep knowledge of networking, understanding of packet flow and TCP session establishment.
Thorough understanding of TCP
Basic understanding of WAN technologies, bandwidth and latency
Experience with routing/switching, policy based routing, spanning-tree, VLANs and VLAN trunking (WCCP a big plus)
Excellent communications skills, both oral and written
Excellent troubleshooting skills and problem solving skills
Hands-on experience with Riverbed Network Performance Management platform Cascade Profiler or OPNET or Riverbed products is a plus
Experience with UNIX/Linux/MS, scripting is a plus
Experience with any of the following is a plus: QoS, Netflow, NAT, SSL, HTTP, CIFS, MAPI, NFS, Firewalls, RAID
Cisco CCNP or CCIE is highly preferred
LI-MB2
The WAN Optimization Group
The wide area network (WAN) is the foundation of a globally connected enterprise, enabling collaboration, communication, business productivity, and risk mitigation. When you join the WAN Optimization Group, you'll have a hand in creating the products and solutions that are critical to everything organizations do over networks. You'll work with top engineers to break the barriers that constrain businesses, and enable them to run faster and more efficiently. The group's industry-leading products are built on our patented technology that accelerates applications through data, transport, and application streamlining. RiOS is the foundation of award-winning products, including SteelHeadTM CX, SteelHeadTM EX, SteelHeadTM SaaS, SteelCentralTM Controller for SteelHeadTM, and SteelHeadTM Interceptor.
The Storage Delivery Group
The objective of this unit is to enable customers to do what they really want - which is to increasingly consolidate and virtualize their worldwide storage in their own private data center/cloud or public data center/cloud. This is achieved by doing what was previously thought impossible: allow storage to be decoupled from its server over thousands of miles of distance and actually work as if the storage were local to the server, thereby realizing branch converged infrastructure. End users in edge locations get uncompromised performance, while IT management is able to manage, backup, provision, patch, expand, and protect branch data on enterprise storage within the four walls of the data center. By doing this, they reduce data center and branch management costs while delivering security and control over their data. When you join the Storage Delivery Group, you'll have a hand in creating the products and solutions that are critical to the Global 1000 companies. You'll work with top engineers to evolve our SteelFusionTM and SteelStoreTMproduct lines.
The Application Delivery Group
Online applications must deliver excellent service consistently despite today's increasing traffic loads, rapid change, and complex deployment infrastructures. Customer satisfaction, employee productivity, business agility, and the bottom line all hinge on these business-critical applications working as expected. This makes the work of the Application Delivery group critical to the success of global enterprises and service providers everywhere. You'll work with top engineers to break the application barriers that constrain businesses, and enable them to run faster, more collaboratively and more securely. Unlike most other application delivery products, the Application Delivery Group's proven and reliable products are 100% virtual and software based, so they're better suited to any development and operations needs, including private, public, and hybrid clouds. Working on products such as SteelAppTM Traffic Manager, SteelAppTMWeb Accelerator, SteelAppTM Web App Firewall , and SteelCentralTM Services Controller for SteelAppTM you'll help deliver a better experience for IT teams as well as their end users.
The Riverbed Performance Management Group
The Riverbed Performance Management Group is built on our strong heritage and experience in delivering solutions that improve the performance of technology for businesses. This group is made up of network performance management (NPM) and application performance management (APM) products and solutions that diagnose both application and infrastructure issues. Whether the problem is server, application, or network-based; in a virtual, physical or cloud infrastructure; or, using mobile or fixed clients, products from the Riverbed Performance Management group help application and infrastructure teams identify the problem and deliver actionable insight for solving the issue rapidly. When you join this group, you'll have a hand in creating the products and solutions that are critical to global companies. You'll work with top engineers to evolve the SteelCentralTM product lines that help to speed problem resolution so that IT teams across the organizations can move from discovery to analysis to solution as quickly as possible.
Why Riverbed Technology?
If you're a high-achiever who wants to be part of a dynamically growing, billion-dollar-plus San Francisco-based company, then you should consider Riverbed. If you want to rapidly develop your career with a company that is also a great place to work, Riverbed should be at the top of your list. Riverbed recently won recognition from two of the most well reputed barometers of the work environment. We are the Glassdoor Employees' Choice award winner as one of the top places to work, ranking #17 overall and #9 among technology companies. Additionally, we've been recognized with a Sloan award for work-life balance, which underscores our core values at Riverbed. If you can add to our collective talent and unique culture, then this job might be right for you!
Additional information about Riverbed (NASDAQ : RVBD ) is available at We are proud to be an EEO/AA employer. M/F/D/V/LGBT.
Date: 2014-08-26
Country: US
State: NH
City: Nashua
Category: Tech SupportEstimated Salary: $20 to $28 per hour based on qualifications.
Riverbed Technology, Inc.
Riverbed is about changing the rules. Forget about how things work today - join us as we solve the problems of the future. Do you thrive on change? Do you like the constant challenge of the new? Do you value simplicity? Our intelligent insights and hard work makes things easy for our customers so we can enable them to serve their customers. Can you help us deliver technology without disruptions - technology that just works?
Riverbed Technology is the leader in application performance infrastructure, delivering the most complete platform for location-independent computing. Location-independent computing turns location and distance into a competitive advantage by giving IT the flexibility to host applications and data in the most optimal locations while ensuring applications perform as expected, data is always available when needed, and performance issues are detected and fixed before end users notice. Riverbed's 24,000
customers include 97% of the Fortune 100 and 95% of the Forbes Global 100.
Qualifications:
At least five years' experience in a technical support position, preferably with a networking technology company
In depth knowledge and hands on experience with SAN, NAS, NFS, SCSI, RAID, device drivers, Linux and Windows file systems
Experience reading and understanding packet captures using Sniffer and/or Ethereal/Wireshark and/or Cascade Pilot and/or AppTransaction or similar
Extensive knowledge of routing protocols
Deep knowledge of networking, understanding of packet flow and TCP session establishment.
Thorough understanding of TCP
Basic understanding of WAN technologies, bandwidth and latency
Experience with routing/switching, policy based routing, spanning-tree, VLANs and VLAN trunking (WCCP a big plus)
Excellent communications skills, both oral and written
Excellent troubleshooting skills and problem solving skills
Hands-on experience with Riverbed Network Performance Management platform Cascade Profiler or OPNET or Riverbed products is a plus
Experience with UNIX/Linux/MS, scripting is a plus
Experience with any of the following is a plus: QoS, Netflow, NAT, SSL, HTTP, CIFS, MAPI, NFS, Firewalls, RAID
Cisco CCNP or CCIE is highly preferred
LI-MB2
The WAN Optimization Group
The wide area network (WAN) is the foundation of a globally connected enterprise, enabling collaboration, communication, business productivity, and risk mitigation. When you join the WAN Optimization Group, you'll have a hand in creating the products and solutions that are critical to everything organizations do over networks. You'll work with top engineers to break the barriers that constrain businesses, and enable them to run faster and more efficiently. The group's industry-leading products are built on our patented technology that accelerates applications through data, transport, and application streamlining. RiOS is the foundation of award-winning products, including SteelHeadTM CX, SteelHeadTM EX, SteelHeadTM SaaS, SteelCentralTM Controller for SteelHeadTM, and SteelHeadTM Interceptor.
The Storage Delivery Group
The objective of this unit is to enable customers to do what they really want - which is to increasingly consolidate and virtualize their worldwide storage in their own private data center/cloud or public data center/cloud. This is achieved by doing what was previously thought impossible: allow storage to be decoupled from its server over thousands of miles of distance and actually work as if the storage were local to the server, thereby realizing branch converged infrastructure. End users in edge locations get uncompromised performance, while IT management is able to manage, backup, provision, patch, expand, and protect branch data on enterprise storage within the four walls of the data center. By doing this, they reduce data center and branch management costs while delivering security and control over their data. When you join the Storage Delivery Group, you'll have a hand in creating the products and solutions that are critical to the Global 1000 companies. You'll work with top engineers to evolve our SteelFusionTM and SteelStoreTMproduct lines.
The Application Delivery Group
Online applications must deliver excellent service consistently despite today's increasing traffic loads, rapid change, and complex deployment infrastructures. Customer satisfaction, employee productivity, business agility, and the bottom line all hinge on these business-critical applications working as expected. This makes the work of the Application Delivery group critical to the success of global enterprises and service providers everywhere. You'll work with top engineers to break the application barriers that constrain businesses, and enable them to run faster, more collaboratively and more securely. Unlike most other application delivery products, the Application Delivery Group's proven and reliable products are 100% virtual and software based, so they're better suited to any development and operations needs, including private, public, and hybrid clouds. Working on products such as SteelAppTM Traffic Manager, SteelAppTMWeb Accelerator, SteelAppTM Web App Firewall , and SteelCentralTM Services Controller for SteelAppTM you'll help deliver a better experience for IT teams as well as their end users.
The Riverbed Performance Management Group
The Riverbed Performance Management Group is built on our strong heritage and experience in delivering solutions that improve the performance of technology for businesses. This group is made up of network performance management (NPM) and application performance management (APM) products and solutions that diagnose both application and infrastructure issues. Whether the problem is server, application, or network-based; in a virtual, physical or cloud infrastructure; or, using mobile or fixed clients, products from the Riverbed Performance Management group help application and infrastructure teams identify the problem and deliver actionable insight for solving the issue rapidly. When you join this group, you'll have a hand in creating the products and solutions that are critical to global companies. You'll work with top engineers to evolve the SteelCentralTM product lines that help to speed problem resolution so that IT teams across the organizations can move from discovery to analysis to solution as quickly as possible.
Why Riverbed Technology?
If you're a high-achiever who wants to be part of a dynamically growing, billion-dollar-plus San Francisco-based company, then you should consider Riverbed. If you want to rapidly develop your career with a company that is also a great place to work, Riverbed should be at the top of your list. Riverbed recently won recognition from two of the most well reputed barometers of the work environment. We are the Glassdoor Employees' Choice award winner as one of the top places to work, ranking #17 overall and #9 among technology companies. Additionally, we've been recognized with a Sloan award for work-life balance, which underscores our core values at Riverbed. If you can add to our collective talent and unique culture, then this job might be right for you!
Additional information about Riverbed (NASDAQ : RVBD ) is available at We are proud to be an EEO/AA employer. M/F/D/V/LGBT.
Date: 2014-08-26
Country: US
State: NH
City: Nashua
Category: Tech SupportEstimated Salary: $20 to $28 per hour based on qualifications.
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