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Call Center Agent I

Company Name:
Dartmouth-Hitchcock
Call Center Agent I
Department: Patient Support Center
Schedule: Half-time 20-29 hours
Hours: 28 hrs/week
Job ID: 26862
Job Code: 401428
Job Details:
Position Summary:
Serves as a point of contact for requests for services to the health care system. Obtains all necessary information from patients and callers, as it relates to scheduling and general patient inquiries.
Minimum Qualifications:
High School Diploma or GED with general experience working in an administrative support role in a healthcare environment and/or experience in communications required.
Outstanding interpersonal communication and customer service skills and ability to work both independently and as part of a team required.
Excellent organization and attention to detail.
Exhibits high proficiency with computers, MS Office.
Demonstrates proficiency in call center telephone systems.
Problem solving ability and demonstrated initiative and responsibility required.

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